Note for Visitors
of Kobe Suma Sea World
Thank you for your continued patronage of Kobe Suma Sea World.
While we make every effort to ensure the accuracy of information published on our official website and social media accounts, we do not guarantee its comprehensiveness or utility, past or present. Information will be disclosed to the extent that it does not affect our animal care duties and research activities. Kamogawa Sea World is not responsible for any problems or disputes between third parties based on content/comments posted or shared by non-visitors and articles published in the media. Please note that we do not respond to individual inquiries, comments, or DMs on social media.
With respect to our official social media accounts, we take appropriate response such as the removal (or the request thereof), hiding, and blocking of any third-party posts, comments, quoted posts, and other social media accounts with similar functions, if they are deemed to violate or potentially violate the aquarium’s Terms of Use.
We ask that any postings or disclosures that infringe on the rights of the aquarium or its cast be promptly deleted.
We do not provide individual responses or replies regarding the criteria for judgment.
Every zoo and aquarium across the country have their own set of rules.
We ask that guests enjoy their visit according to the rules set forth by each facility.
Kobe Suma Sea World
Visitors who do not abide
by our terms and conditions
may be asked to leave the aquarium
Any violation of the Terms of Use by visitors or social media contents will be subject to measures such as petitioning platforms to delete posts, reports to public institutions, claiming compensation for damages, rejection of annual passport renewals, and banning future visits to the aquarium.
For details of the Terms of Use, please click here.
The following items are prohibited
-
Dangerous articles or substances
(and items determined as such by our cast) -
Wireless transceivers (walkie-talkies), drones or other radio controlled aircraft
-
Pets and other living creatures
(please inform cast if you require accompaniment of guide dogs, hearing dogs, service dogs, etc.) -
Monopods, tripods, selfie sticks or other camera supports
-
Other belongings deemed dangerous
by cast
(carry wagons, fishing rods, etc.)
The following activities are prohibited
-
Actions that endanger animals
-
Putting one’s face, hands or other extremities into exhibit tanks and pools
-
Occupying aquarium spaces
-
Breaking, destroying, or damaging our exhibits or equipment
-
Trespassing into any restricted areas
-
Nuisance behaviors that disrupt the order of the aquarium or interfere with its operation, such as, but not limited to, intoxication or activities that endanger other visitors or aquarium cast
Photography Policy
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Photography that endangers animals or other visitors
-
Photography that may infringe on copyright, live-streaming, and commercial photography
-
Photography and publishing of photographs that may violate the privacy of aquarium cast and visitors not accompanying the photographer
Please kindly note that performances and events
may be changed or cancelled depending on the condition of the animals and the weather.
