Lodging Agreement

1. The contract established between the Guest and the Hotel as well as any related terms and conditions will be based on this agreement. Matters not covered in this agreement will be handled in accordance with “Laws” (laws and regulations as well as rules based on these) or general common practice.
2. If the Hotel agrees to a special contract that does not violate Laws or customs, then that special contract will take precedence, irrespective of the previous provision.

1. Individuals wishing to apply for a lodging contract with the Hotel may do so by providing the Hotel with:
   
   1. the names of the Guests and their contact information;
   2. the dates of their stay and their expected arrival time;
   3. payment of the lodging price (generally follows the base room rate in Attachment 1); and
   4. any other information deemed necessary by the Hotel.
2. If the Guest applies to extend their stay beyond the time frame listed in (2) of the previous provision, the Hotel will process the request as an application for a new lodging contract at the point in time that the application is received.
3. If the Hotel asks the applying individual to submit a guest list containing the full name, address, phone number, etc. of each guest, that individual shall immediately submit such a list to the Hotel, even if the request is made after the lodging contract has been formed.

1. A lodging contract is established once the Hotel agrees to the application described in the previous article. However, this does not apply in cases where it can be proven that the Hotel did not agree to the application.
2. Once the lodging contract described in the previous provision has been established, the Guest will pay the Hotel a deposit in the amount specified by the Hotel (no more than the base room rate for the lodging period, or for three days if that period is longer than three days) by the date designated by the Hotel.
3. The deposit will be applied to the Guest’s final bill. If a situation covered by articles 6 or 18 occurs, the deposit will be applied first to the cancellation fee, then to any damages. Any remaining portion of the deposit will be returned to the Guest when making the payment described in article 12.
4. If the Hotel does not receive payment of the deposit described in article 3.2 by the designated deadline, the lodging contract will be rendered null and void. However, this only applies when the Hotel has specified a payment deadline for the deposit and communicated that information to the Guest.
5. If the Hotel states an incorrect lodging fee via telephone, on the Internet, or through other means, and if that lodging fee becomes significantly cheaper around the time of the payment deadline, then the Hotel will invalidate the relevant lodging contract and promptly notify the Guest, as this is a violation of the Civil Code. However, this only applies in cases where the reason for the extremely cheap lodging fee is not disclosed (as “limited,” “special,” etc.).

1. Irrespective of article 3.2, the Hotel may sometimes offer special contracts that do not require payment of a deposit at the time the contract is formed.
2. If the Hotel accepts the Guest’s application for a lodging contract but does not ask the Guest to pay a deposit in accordance with article 3.2 and does not specify a payment deadline for that deposit, then the application will be handled per the special contract described in the previous provision.

The Hotel may ask individuals wishing to book a room for their cooperation in complying with article 4.2.1 of the Hotel Business Act (Act No. 138 of 1948).

The Hotel may decline to enter a lodging contract and thus deny usage of its various facilities in the following situations; however, this does not mean that the Hotel will deny lodging in cases other than those listed in article 5 of the Hotel Business Act:

1. if the lodging application is not submitted in accordance with this agreement;
2. if the Hotel is at full capacity and there are no available rooms;
3. if the Hotel deems that the individual seeking lodging is liable to engage in behavior that violates laws, regulations, or public order or decency during their stay; or
4. if the Hotel deems that the individual seeking lodging is:
   
   1. a criminal organization as defined in article 2.2 of the Act on Prevention of Unjust Acts by Organized Crime Group Members (Act No. 77 of 1991), a member of a criminal organization as defined in article 2.6 of that law, or some other criminal entity that is associated with or connected to organized crime;
   2. a corporation or other group that supports the business activities of criminal organizations or their members; or
   3. a corporation with executives that are members of criminal organizations;
5. if the individual seeking lodging engages in speech or conduct that causes considerable problems for other guests;
6. if the individual seeking lodging is inflicted with a designated infectious disease as defined in article 4.1.2a of the Hotel Business Act (an “Infected Individual”);
7. if violent demands or those that exceed the scope of what is reasonable are directed toward the Hotel in relation to the reservation (excludes cases where the applying individual requests the removal of social barriers in accordance with articles 7.2 or 8.2 of the Act for Eliminating Discrimination against Persons with Disabilities (Act No. 65 of 2013; the “Disability Act”));
8. if the applying individual repeatedly makes requests that correspond to the situations described in article 5.6 of the enforcement regulations for the Hotel Business Act and would thus have the potential to significantly obstruct the Hotel’s provision of lodging services to other Guests, placing an excessive burden on the Hotel;
9. if natural disasters, damage to the facility, or some other unavoidable circumstance makes lodging impossible;
10. if lodging or usage can be denied based on the Hotel Business Act enforcement regulations established by the prefecture; or
11. if the applying individual secretly conspires to personally profit by subletting or leasing the reserved room.

If the Hotel declines to establish a lodging contract based on the previous article, the applying individual may ask the Hotel to disclose the reason for its refusal.

1. The Guest may cancel their lodging contract by contacting the Hotel.
2. If the Guest cancels all or a portion of their lodging contract for their own convenience, the Hotel will charge them a cancellation fee in accordance with Attachment 2 (excludes cases where the Hotel requested payment of a deposit by a designated payment deadline in accordance with article 3.2 of this agreement, but the Guest canceled their lodging contract prior the payment of that deposit). If the Hotel has agreed to a special contract as described in article 4.1, however, then this only applies in cases where the Hotel notified the Guest of their obligation to pay a cancellation fee if they cancel their lodging contract.
3. If the Guest does not contact or arrive at the Hotel by 8:00 p.m. on the day their stay begins (or within one hour of their estimated time of arrival, if such a time was specified in advance), the Hotel may treat this as a cancellation of the lodging contract by the Guest.

1. The Hotel may cancel the lodging contract or agreement to use the Hotel’s facilities in the following situations; however, this does not mean that the Hotel will deny lodging in cases other than those listed in article 5 of the Hotel Business Act:
   
   1. if the Hotel deems that the Guest has engaged in behavior that violates laws, regulations, or public order or decency during their stay, or that the Guest is liable to do so;
   2. if the Hotel deems that the Guest is:
      
      1. a criminal organization; a member, affiliate, or associate of a criminal organization; or some other criminal enterprise;
      2. a corporation or other group that supports the business activities of criminal organizations or their members; or
      3. a corporation with executives that are members of criminal organizations;
   3. if the Guest engages in speech or conduct that causes considerable problems for other guests;
   4. if the Guest is an Infected Individual;
   5. if violent demands or those that exceed the scope of what is reasonable are directed toward the Hotel in relation to the reservation (excludes cases where the applying individual requests the removal of social barriers in accordance with articles 7.2 or 8.2 of the Disability Act);
   6. if the Guest repeatedly makes requests that correspond to the situations described in article 5.6 of the enforcement regulations for the Hotel Business Act and would thus have the potential to significantly obstruct the Hotel’s provision of lodging services to other Guests, placing an excessive burden on the Hotel;
   7. if lodging is impossible due to reasons attributable to natural disasters or other force majeure;
   8. if lodging or usage can be denied based on the Hotel Business Act enforcement regulations established by the prefecture;
   9. If the Guest smokes in bed in the bedroom, tampers with fire-safety equipment, or otherwise fails to comply with the prohibited actions defined in the terms of use established by the Hotel (limited to terms related to fire prevention); or
   10. if the Guest is identified to be otherwise violating the terms of this agreement.
2. If the Hotel cancels the lodging contract based on the previous provision, the Guest will not be charged for lodging or other services that have not yet been provided to them.

If the Hotel cancels a lodging contract based on the previous article, the Guest may ask the Hotel to disclose the reason for the cancellation.

1. On the day their stay begins, the Guest will provide the following information to the front desk of the Hotel:
   
   1. the names of the Guests as well as their addresses and other contact information;
   2. the nationality and passport number of any foreigners without a Japanese address; and
   3. any other information deemed necessary by the Hotel.
2. If the Guest would like to pay the fees listed in article 12 with traveler’s checks, hotel vouchers, credit cards, or some other non-cash method, they will present that payment ahead of time during the check-in process described in the previous provision.
3. Foreign Guests who do not have a Japanese address will be asked to provide basic information such as their names, addresses, and contact information as well as their nationalities and passport numbers. The Hotel will make a copy of their passports.

1. The Guest is permitted to use their guest room at the Hotel from 3:00 p.m. on their date of arrival until 10:00 a.m. on their date of departure. However, the guest room may be used for the entirety of days other than the arrival and departure dates.
2. Irrespective of the previous provision, the Hotel will sometimes allow the Guest to use their guest room outside the time window stated above. In such cases, the following surcharge will be assessed:
   
   1. 30% of the base room rate for up to three extra hours;
   2. 50% of the base room rate for up to five extra hours; and
   3. 100% of the base room rate for more than five extra hours.

The Guest shall comply with the terms of use that the Hotel has established and posted on the premises.

More information about the operating hours of the Hotel’s facilities can be found in the provided pamphlet as well as in the signage within each facility and the in-room service directory.

1. An itemized breakdown of the lodging fees that the Guest is obligated to pay is included in Attachment 1.
2. If the Guest is paying the lodging fees in the previous provision via a method other than cash or the other methods approved by the Hotel such as traveler’s checks, hotel vouchers, or credit cards, they will make that payment when applying for the lodging contract, when the Guest arrives at the Hotel, or at some other time requested by the Hotel.
3. If the Hotel makes a guest room available to the Guest but then the Guest voluntarily elects not to stay in that guest room, the Guest will still be charged the lodging fee.

1. The Hotel will seek restitution for any damages that it incurs as the result of either the Guest performing their lodging contract or a related agreement or the Guest failing to perform them. However, this does not apply in cases where the cause of the damages can be attributed to the Hotel.
2. The Hotel is enrolled in ryokan liability insurance to provide protection in the rare event of a fire or other disaster.

1. If the Hotel is unable to provide the guest room reserved by the Guest, it will ask for their consent to work with other lodging facilities in order to provide them with a room that is as similar as possible to the one that was reserved.
2. If, despite the previous provision, the Hotel is unable to locate another lodging facility, it shall compensate the Guest by paying them an amount equal to the cancellation fee. This payment will be allocated to any future restitution. However, the compensation will not be paid if the reason that the guest room cannot be provided is not attributable to the Hotel.

1. If any of the property, cash, or other valuables entrusted to the front desk by the Guest are destroyed or otherwise damaged, the Hotel shall pay restitution for those damages, except in cases involving force majeure. In the case of cash and valuables, however, the Hotel may ask the Guest to provide proof of the type and amount of the items. If the Guest does not supply that information, the restitution paid by the Hotel will be capped at ¥100,000.
2. If any of the property, cash, or other valuables brought into the hotel by the Guest and not entrusted to the front desk are lost or damaged due to gross negligence or malfeasance on behalf of the Hotel, then the Hotel shall pay restitution for those damages. However, the restitution paid by the Hotel will be capped at ¥30,000 for items whose type and value were not reported in advance by the Guest, except in cases involving gross negligence or malfeasance on behalf of the Hotel.

1. If the Guest’s luggage arrives at the Hotel prior to their stay, the Hotel will take responsibility for storing that luggage as long as it agrees to do so before the items arrive. These items will be handed over to the Guest at the front desk during the check-in process.
2. If the Guest leaves luggage or personal effects in the Hotel after checking out, the Hotel will ask the owner of those items for instructions. If the owner cannot be identified or does not provide instructions, however, then the Hotel will turn in any valuables and items containing personal information to the nearest police station within 7 days of their discovery; perishable items such as food, drink, and tobacco will be disposed of the same day, while umbrellas and other inexpensive items will be handled in accordance with the Lost Property Act.
3. The Hotel’s liability regarding the storage of the Guest’s luggage and personal effects as described in the previous two provisions will follow article 15.1 in the case of the first provision and article 15.2 in the case of the second provision.

The Hotel bears no liability regarding any vehicles that the Guest parks in the Hotel’s parking lot, even if the Guest has entrusted the keys of a vehicle to the Hotel. The Hotel is merely allowing the Guest to use the parking space. However, the Hotel shall pay restitution for any damages that a Guest incurs due to the Hotel’s gross negligence or malfeasance in managing the parking lot.

If the Hotel incurs damages due to the Guest’s gross negligence or malfeasance, then the Guest shall pay restitution for those damages.

For a death of a Guest during their stay at the hotel for reasons other than bodily injury, the Hotel will follow the protocol outlined in its separately established Rules for Condolence Payments.

Guests are responsible for their own use of computers within the Hotel. The Hotel is not liable for any damages incurred by a user as the result of system failure or some other circumstance that interrupts services. The Hotel will also seek restitution for any damages that it or a third party incurs due to the Guest’s improper computer usage.

This agreement has been drafted in both the Japanese and English languages. However, the Japanese-language version will take precedence if there are any conflicts between the two versions.

The law of Japan governs any disputes that arise between the Guest and the Hotel regarding a lodging contract. The district or summary court for the area containing the main office of the company that manages or operates the Hotel will have exclusive jurisdiction over the initial hearing in such disputes.

1. This lodging agreement goes into effect on June 1, 2024. The Hotel may modify this agreement as it deems necessary.
2. If the Hotel modifies this lodging agreement, it shall make the updated agreement available for viewing on its website or some other location no later than 14 days prior to the date the new agreement goes into effect. The modified lodging agreement will go into effect at midnight on the effective date.

Special pricing is available for elementary-school students and younger children.
①Preschoolers (4 years old) through sixth graders: 70% of the adult price
*Bedding and meals equivalent to those for adults are provided in the case of ①.
② There is no charge for children 3 years old or younger.
* Bedding is not provided in the case of ②.

Special requests from the Guest will be billed separately.

This section establishes the rules for how the Hotel handles condolence payments etc. in the event that the Guest dies.

The Hotel will take the following action if a Guest dies during their stay at the hotel for reasons other than bodily injury. Here, “during their stay” is defined as the period from check-in to check-out.

1. ①The Hotel will make a condolence payment to the family of the deceased. This condolence payment will have a maximum value of ¥100,000 per deceased Guest.
2. ②Depending on the circumstances, the Hotel will send one of its executives or employees or another designated representative to the funeral service of the deceased Guest.
3. ③Depending on the circumstances, the Hotel will send flowers etc. to the funeral service of the deceased Guest.

The condolence payments described in the previous sections will not be made in the following situations:

1. ①if the Guest died from the usage of narcotics, opiates, marijuana, stimulants, paint thinner, or other regulated substances;
2. ②if the Guest died from complications due to pregnancy, delivery, premature birth, or miscarriage;
3. ③if the Guest died from suicide;
4. ④if the Guest died from an illness caused by exposure to nuclear fuel (including spent fuel; same below) or other radioactive material (including fission products), by the explosion of such an object, or by similarly harmful incidents;
5. ⑤if the Guest died from an illness caused by exposure to radioactive substances or contamination other than that described in the previous clause; or
6. ⑥if the Guest died from bacterial food poisoning.

If the family of the deceased Guest would like to receive a condolence payment as described in these rules, it should submit the following documentation to the Hotel:

1. ①the designated Condolence Payment Request Form;
2. ②a death certificate or autopsy report from a physician; and
3. ③paperwork that verifies the relationship of the person receiving the condolence payment to the deceased Guest.

The Hotel may establish an agreement with an insurance policy for all or a portion of a condolence payment to ensure that it is handled properly in accordance with section 2 etc.